Frequently asked questions
Below you will find answers to all the most frequently asked questions.
MOST COMMON QUESTIONS
Please see main menu, click on the “BROCHURE” and choose model
On the whole YES with the addition of assisted propulsion, also when stationary or dismounted and pushing the cycle, turn off the power, remove the key, to avoid accidental acceleration and accidents.
For this cycle maximum load for magnesium frame is 100kg and for carbon fibre 120 Kg
This can vary depending on the size and weight of the rider but for the 20” tyres on our bicycle we suggest 40-45 psi as a guide.
From Pedibal or most bicycle shops can provide a suitable replacement tyre as long as the specification is the same as the original 20” x 1.7 Tires
On our bicycle the battery can be charged on or off the bike simply by plugging the output lead of the charger into the socket of the battery case and then the power output plug into the household source (socket)
When the charger is plugged in the RED LED will light up to show power is connected and this will change to GREEN LED when full and ‘trickle’ charge mode will begin to avoid overcharging.
This depends on many factors such as weather conditions (wind) and terrain as well as the rider size and weight and how the bicycle is used but on average we would say on average 38 km as ‘normal usage’ but this can be as much as 50km / 65km in optimum conditions the approximate life cycle of the Samsung / LG Lithium-Ion battery is 500 – 600 cycles (charge and discharge)
There have been approximate calculations of around 7 pence per charge so fairly minimal, other than electrical running costs others to consider such as, replacing tyres, serving etc which are managed by the individual so can vary.
Many trails and bike paths allow e-bikes. Speed e-bike regulations vary by country, state and city. Please check with your local authorities for clarification.
POWER S / SX has five levels of assist plus your choice of 7 gears for increased hill-climbing power, greater range.
No, the efficient motors used by POWER S are not regenerative. Most regenerative motors provide a negligible amount of energy back to the battery and sacrifice a lot in efficiency.
Yes, you can order additional battery
Up to 25km/h or up to 45km/h with unlocked limiter
Almost! After unpacking, all you have to do is fold the mirrors and pedals, and tighten the handlebars.
We usually shipped in 1-2 business days, and delivery take prox 3-10 days
PAYMENTS
We are manufacturers, and unlike retail, we only accept bank transfer
Yes, immediately after we confirm your payment, you will receive an order confirmation from us via email. This email contains a detailed summary of your order and all important information at a glance. This confirmation ensures that your order has been received safely and will be processed promptly.
SHIPPING & DELIVERY
We offer “Flat rate” Shipping rate, and price depend of delivery method you have chosen. Before you complete your order, you will receive a overview of all costs, so you don’t experience any surprises.
Yes, we offer free shipping if your order exceeds 5,000€. This amount may vary depending on current promotions and offers, but generally speaking, shipping is ALWAYS free for orders over 5,000€.
We work with reputable shipping companies such as GLS, UPS, DPD and DHL. All deliveries are naturally insured, so you can rest assured that your order is in safe hands. This ensures that your shipment arrives quickly, safely, and on time.
Yes, we offer tracking for almost all orders. From the moment your order is picked up from our warehouse until it arrives at your door, you can easily track the status of your delivery at any time. You will receive an email with a tracking link so you’re always up to date on the current location of your order.
Delivery times may vary depending on your location. Typically, delivery takes between 3 and 10 business days. However, we will do everything to dispatch your order quickly and ensure your order arrives as quickly as possible and in perfect condition.
SERVICE AND WARRANTY
We offer “Flat rate” Shipping rate, and price depend of delivery method you have chosen. Before you complete your order, you will receive a overview of all costs, so you don’t experience any surprises.
Yes, you will have limited 2 years warranty on the frame and 1 Year warranty on a battery provided directly from Qcell with proof of purchase. More information you can find on warranty page
Annually or every 3,200km – whichever comes first, but for no extra cost
