Q: How long will take my EBIKE/MOTORCYCLES to be shipped out?

A: We will ship your vehicle within 2-3 business days of your order placement. Usually we ship out fast, anyhow schedule a truck pickup sometimes takes longer to 5-7 days.

Q: How long will it take the ebike/motorcycle to arrive?

A: Ready Stock are shipped from our distribution center in Hungary warehouse by truck deliver. Estimated Delivery Time: 5-12 days (EU destination )

**Please note that your shipping / tracking information can not be tracked immediately. We create your tracking label after your package has left our location.**

Q:  “I HAVE AN ORDER CONFIRMATION, BUT NO TRACKING NUMBER AFTER A FEW DAYS”

A: We create your tracking label after your package has left our warehouse.

Fast shipping option: You will receive the tracking number for your order very soon, it will take 2-3 days, and you will be able to track it all the way to you.

This method of shipping is the best option we have to keep prices low for you and shipping times reasonable.

Q:  “QCELL  HAS SHIPPED MY EBIKE/EMOTORBIKE AND IT’S on the way, BUT I NEED TO CANCEL AND GET A REFUND, IS THIS POSSIBLE?”

A: Yes, please read refund policy.

TAX:

Q: Do I need to pay for tax?

A: 1. If you buy for company purpose and provide valid VAT, no tax will be charged for any EU  destination